Privacy Policy
Who we are
We are Oak Cottage Home Boarding and we supply a home boarding service for dogs.
Our status and details
As required by the GDPR we have a data controller who is as follows:
Rob Wylie
rob@oak-cottage-home-boarding.co.uk
Cookies
Cookies are small text files that are given to a web browser by a web server. The main purpose of a cookie is to identify users and possibly prepare customized web pages or to save site login information for you. This website may not work properly if you do not accept cookies. Cookies do not personally identify you.
However, cookies can be used by some systems to, for instance track your web usage to work out which advertisements to show you, or gain information about your social networking usage. If you worry that this impinges on your privacy, search for ‘block all cookies’ or view this page for an idea of how to tell your browser not to allow them
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Information we collect
We collect information which consists of:
Your Full Name
Your Full Address including telephone number.
Email Address
Any additional details supplied by you on an enquiry form or by letter or by email or by telephone
We may collect this information through forms on the website but if you telephone us we will collect that information over the phone and likewise if you email us. We do this on the basis that you are intending to become a customer.
We will collect, process and store personal data only if it is directly provided to us by you. You may do this in your capacity as the user of this Website, by enquiring in relation to our goods or services, becoming a customer or supplier, or potential supplier. This is considered personal information as it identifies you.
We also use a third party called statcounter.com to collect anonymised information which consists of the device you use to view our website along with information such as screen size, the pages you visit, the length of time you spend on the website and other information to assist us improve the service we offer. None of this information will identify you as it is all collected and submitted in bulk. You can view Statcounter’s privacy policy here.
How long we retain your data
If you complete the contact form or if you telephone us we will retain that data indefinitely for the sole purpose of identifying you should you contact us again and in order to fulfill any customer requirement you may ask of us.
What rights you have over your data
If you have left comments, written or verbal, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Complaints
Should you be unhappy with our handling of your data then you should first contact the data protection controller at rob@oak-cottage-home-boarding.co.uk and if the matter cannot be resolved to your satisfaction then you are free to contact the Information Commissioner’s Office (ICO), who are the UK supervisory authority for data protection issues. (www.ico.org.uk).
If you do wish to raise a complaint then we would welcome the opportunity to discuss your concerns before you contact the ICO to see if we can resolve the issue for you.