Proof of vaccination including kennel cough in the form of your dog’s up to date vaccination certificate MUST accompany your dog on arrival.
It is your responsibility to check your dog’s vaccinations are up to date including kennel cough prior to arrival.
If proof is not shown we will NOT accept your dog. All vaccines must be up to date and have been administered at least 14 days prior to arrival.
We require a £105 non refundable/non transferable booking fee for each week booked. No bookings will be confirmed until the deposit has been received. FULL CASH PAYMENT of balance due on arrival or by bank transfer prior to arrival. If vaccinations are incorrect you will be liable for the cost of stay.
Short stays of less than 7 days are payable in full at the time of booking.
Cancellations made 4 weeks or less are subject to full payment.
At Christmas we require a £100 booking fee to secure your booking.
All dogs are charged for the day of their arrival and the day of departure regardless of the time of arrival or departure.
No refunds will be made in case of early departure. ALL dates booked are chargeable dates.
You are required to supply all food for the length of your dog’s stay.
We require details of any pre existing conditions and reserve the right to consult a vet should we feel it necessary. The owner accepts any veterinary costs which will be their responsibility and added to their final invoice.
We reserve the right to refuse to board any animal that is clearly unwell or in a poorly condition.
To protect all our guests please do not bring your dog to stay if it has any symptoms of a digestive upset
You confirm that your dog has not been ill with any contagious disease or condition within the past 30 days and that your dog has received all the necessary vaccinations
We will exercise every possible care and attention to the welfare and safety of your dog however we accept no responsibility for problems outside our control. Dogs are boarded entirely at owner’s risk.
Any damage caused by your dog will incur extra costs on departure.
To ensure the comfort and safety of our well behaved guests we will not board aggressive, destructive or overly boisterous dogs (unfortunately we do not board Huskies, bull breeds or giant dogs) We respect our neighbours and our environment and will not board dogs that persistently bark.
Please ensure that your dog is wormed and treated for fleas/ticks prior to arrival.
Whilst we are happy to take elderly dogs, we cannot be held responsible for any age related problems.
If your dog is known to chew, please provide their own bedding.
Dogs sharing, do so with owner’s agreement. Any vet bills resulting in your dogs squabbles will be the owner’s responsibility and not that of the proprietor.
Visits to the vets are charged at £15 per trip and £20 per hour and added to your final invoice.
In the event of an out of hours collection a £7 surcharge will be made and added to your invoice.
Any dog not collected within 7 days of departure date without contact from the owner will be re-homed.
Male dogs will have £2.50 per day added to the invoice if they constantly mark their accommodation for additional cleaning and disinfecting costs.
We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Dangerous Dogs Act 1991.
You confirm your dog is non-aggressive and that you agree should your dog’s behaviour become uncontrollable, destructive or unreasonable, you accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a transfer charge of £50.00 which will be payable by yourself upon your return. There will be no refund of the boarding fees you have paid to Oak Cottage Home Boarding and any additional fees charged by the kennels will be payable by you. In addition, you agree to pay the cost of any damage caused by your dog to the carer’s home.
You agree that if in extreme cases a dog is found to be destructive, aggressive, agitated, stressed, completely unmanageable in the home or highly antisocial we may refuse to board your dog for the remainder of the stay we will have no option but to contact you or your emergency contact. Your emergency contact will be expected to provide alternative care or arrangements will be made to kennel your dog at your cost. Every effort will be made to avoid such an event by you providing an honest account of your dog’s temperament and behaviour.
